The Bus Business is committed to protecting your personal information and respecting your privacy. Changes to privacy law require organisations like The Bus Business Limited to keep personal information private and secure.
We understand the importance of privacy to our customers and our obligation to use your information responsibly. This policy outlines what data we may collect about you, how we use it, your rights, and how to contact us.
Your Rights with The Bus Business Limited
As a customer, you have the right to:
- Access your personal information
- Correct any information we hold
- Contact us if you're concerned about how your data is used
- Withdraw your consent at any time
This policy explains what the law requires us to share with you, and how we protect your information.
Who We Are
In this document, ‘The Bus Business’ refers to The Bus Business Limited, the UK’s premier roadshow production company, specialising in:
- Promotional buses and vehicles
- Bus and coach hire
- Bus conversions and customisations
- Branding and roadshow vehicles
What Personal Information We Collect
The personal information we may collect includes:
- Name
- Address
- Gender
- Date of birth
- Telephone numbers
- Email address
- CCTV images
- Purchasing details
- Employment details
- Financial information
- Organisation or event details
- Any other relevant information
If you choose not to provide personal information, we may be unable to offer our services at the level we aim to deliver.
How We Collect Information
We may collect personal information:
- Directly from you via phone, online forms, or during the contract process
- From our preferred supplier network
- From competition entry forms
- Through website contact requests
- Via CCTV on vehicles (for safety and security)
- From trusted third parties we contract for data management — all held to strict data protection standards
How We Use Your Information
Your information may be used to:
- Provide information about our products and services
- Communicate with you directly
- Manage your account
- Support your hire or project
- Provide ongoing assistance
- Fulfil legal obligations (e.g. recalls)
- Improve our products and services via research
You can unsubscribe from marketing and research communications at any time by contacting us directly.
When We Share Your Information
We may share your data with trusted third parties, including:
- Our supplier network
- Market and customer research partners
- Financial service providers and insurers
- Mailing and direct marketing partners
- Government and law enforcement agencies (where required by law)
- Our related companies
All third parties are held to strict data security standards.
How We Store Your Information
Your personal data is stored securely using both physical and technological protections.
Website Use and Cookies
When you visit our website, we may collect non-personal information, such as:
- Your IP address and browser type
- Pages visited and files downloaded
- The time and date of your visit
We use this data in anonymous, aggregated form to improve our website.
Cookies
Cookies are small data files stored by your browser. We use:
- Session cookies, which expire when you close your browser
- Persistent cookies, which stay on your device for convenience
These may help personalise your experience. You can control cookie preferences via your browser settings, but disabling cookies may affect site functionality.
Your Rights and Choices
We rely on the following legal grounds to use your data:
- Consent
- Legitimate Interest
- Contract
- Legal Obligation
Your rights include:
- Withdraw Consent: At any time
- Access: Request a copy of your data
- Correction: Ask us to update inaccurate data
- Portability: Receive your data in machine-readable form
- Deletion: Request we delete your data (in certain circumstances)
Contact Us
If you have questions or concerns, contact us:
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website so you remain informed about how we manage your data.